Quick Start Guide Natural Gas Utilities

TABLE OF CONTENTS

Section 01 Why Effective Safety Communications Are So Critical Section 02 Building a Sustainable Public Safety Communications Program

9

13

Why: Program Goals

15

Who: Key Audiences & Languages

17

What: Core Messages & Scheduling

20

“Day One” Information

Timing

Frequency

Additional Considerations

How: Outreach Program Activities

22

Effectiveness Evaluation

Program Documentation

Risk Management & Continuous Improvement

Additional Resources